Urbanisation and social evolution have led to the development of ever increasing SERVICES to satisfy the growing needs of society.
SERVICES make life simpler, reduce costs and times, widen the possibilities for relations, make technical and social benefits possible and, overall, allow us to better organise our time and our lives.
THE SERVICE PRODUCTION CHAINS
The value chain operating in SERVICES is long and complex, and can have different facets based on the service rendered.
A SERVICE implies the presence of capable and trained professionals, able to interpret needs and transform requests into actions benefiting single individuals and the whole of society.
THE AGENTS OF THE PRODUCTION CHAINS
The countless professionals making up the SERVICE production chains are not always able to highlight their own experiences and abilities, and those needing their services often have trouble evaluating their skills.
Professionals and service companies have only recently begun to be standardised, so there are still only a few categories that can use standards on which to base an improvement process, also allowing certifiers to evaluate the “quality” of the service rendered.
ICIM’S PROPOSAL FOR AGENTS OF THE PRODUCTION CHAINS
ICIM has already been proposing certification models for some time in order to allow all agents operating in the SERVICE production chains to be able to improve and to have a reference to present to their customers.
These certification models, such as the Staff Certification and the Services Certification, originate from national and international standards, as well as from standard documents developed independently by ICIM based on experiences and skills acquired, and have allowed single operators as well as companies to be more competitive in the SERVICES market.